Jon Acuff - Culture & Empathy - ReThink Leadership 2016

• Empathy is understanding what someone needs no acting on it. Care about what the people you care about care about. If you only do the first part, people get infuriated.
• If you want to show more empathy, read less minds. Ask more questions. If you want to know what you're people care about, then read less minds. Ask more questions. 
• You have to have empathy to see where culture is going.
• What people want to know with empathy is, "Do you see me? Will you listen to me?"
• People are going to come back to your church because they’re people, not a number.
• Some people are great at launching programs nobody is asking for.
• Choosing empathy is cheap. Losing empathy is expensive. Choosing it is one more phone call, one more email.